Frequently Asked Questions about Jiuyou Membership
- How do I choose the right game gift pack for me?
- The free trial version is suitable for players new to Jiuyou, allowing you to experience basic benefits. The newbie gift pack includes entry-level items and resources for popular games to help you get started quickly.
- What does the newbie gift pack include?
- The advanced player pack offers more rare items and in-game currency to help you get ahead in the game. The senior player exclusive plan provides the most comprehensive privileges, including exclusive content, early access to new games, and dedicated customer support, making it the best choice for players seeking the ultimate gaming experience.
- When will the gift pack prices be adjusted?
- We understand players' investment in games, so we regularly optimize and adjust some gift pack content and prices based on market changes and game updates. For example, the launch of new games or major version updates may bring new benefit combinations or price changes.
- Can I customize gift packs?
- Yes, you can contact our customer service team based on your needs. We will evaluate your specific requirements and try to provide you with personalized game gift pack solutions. Please provide the games you are interested in and the types of benefits you expect.
- When will I receive my gift pack?
- Once your membership order is confirmed, you will immediately receive an email containing the activation code or redemption instructions. For virtual items that require manual distribution, we will complete the delivery within 24 hours. Please check your registered email.
- How do I claim my game benefits?
- You can find your obtained gift pack codes in 'My Gift Packs' or 'Personal Center' within the Jiuyou APP. Follow the in-game instructions to redeem them. Some gift packs may require you to redeem them on the official website or event page of the specified game, so please pay attention to the gift pack instructions.